FAQ

FAQ


Could I please have a tracking number?

If I would send out your order with a tracking number I would have to charge more for shipping than I would for the items, which I really don't want to do. I always keep the costs as low as I possibly can, I just want to share my creations. 

If your order disappear on the way I will of course send a new one with some extra goodies to make up for the long wait, or I will give you full refund.


How long will my order take? 

- Within the EU, between 7-15 business days.
- Outside of EU, 2-3 weeks.
- I always try to ship the order within 48h of you placing it.


Where can I contact you for special requests or concerns about my order?

contact@charlotteeriksson.com (no fan emails here please!)


If I send you a heartfelt fan-email, will you read it?

Yes, of course! Hearing about what my creations mean for someone is the most fulfilling thing in the world. I don't always have the time to respond to every email I get, but I do read every single message. So please, write me!
theglasschildmusic@gmail.com